Yuume Privacy Policy

Last Updated: 02.19.2025

Yuume ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you use Sophie, our Augmented Reality (AR) AI-driven character game (the "App"). This policy applies specifically to data processed within Sophie, covering all features and services available in the app. By accessing or using Sophie, you agree to this Privacy Policy.

1. Information We Collect
   When you use Sophie, we may collect and process the following types of information:
   Personal Information: Your name, email address, and contact details when you create an account, sign in, or request support.
   Usage Data: Information about your interactions with Sophie, including engagement, in-app actions, and feature usage to improve functionality.
   Device Data: Technical details about your device, including model, operating system, IP address, and other identifiers for compatibility and security.
   Input Data: Any text, voice, or other content you provide while interacting with Sophie may be processed by third-party AI services to generate responses and enhance the experience.


2. How We Use Your Information
   We collect and process data to:
   Operate and improve Sophie’s AI and AR experiences.
   Process user inputs through third-party AI services to deliver personalized responses.
   Analyze and enhance user engagement, including how users interact with Sophie.
   Ensure security, prevent fraud, and comply with legal obligations.
   Provide customer support and respond to user inquiries.


3. Data Sharing and Disclosure
   We do not sell or rent your personal data. However, we may share information under the following circumstances:
   Third-Party AI Processing: User inputs may be processed by third-party AI services to generate responses, including interactions with Sophie. These services handle data securely and do not retain input data beyond processing.
   Service Providers: We work with cloud hosting, analytics, and support providers who process data solely to assist in delivering Sophie’s features.
   Legal Compliance: We may disclose user information if required by law, court orders, or legal proceedings.
   Business Transfers: If Yuume undergoes a merger, acquisition, or asset sale, user data may be transferred as part of the transaction.


4. Data Retention and Deletion
   Yuume retains user data only for as long as necessary to provide services or comply with legal requirements.
   User Data Deletion: You may request data deletion by contacting fiig@yuume.ai. We process deletion requests within 30 days, except when retention is legally required.
   Third-Party Processing: Data shared with AI models is used only for processing interactions with Sophie and is not stored beyond the time needed for service delivery.


5. Security Measures
   We implement industry-standard security measures to protect user data:
   Encryption: Data is securely transmitted and stored.
   Access Controls: Only authorized personnel can access user data.
   Anonymization: When possible, anonymized or aggregated data is used for analytics.
   Despite these measures, no system is 100% secure, and we encourage users to take precautions when sharing information online.


6. Children's Privacy
   Sophie is not intended for children under 13 years old. We do not knowingly collect personal data from children. If we discover that a child under 13 has provided personal information, we will delete it immediately.


7. Updates to This Privacy Policy
   We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage users to review the policy periodically.


8. Contact Us
   If you have any questions about this Privacy Policy or need assistance managing your data, contact us at:
   Email: fiig@yuume.ai